What do publishers want when they send their files off to the printer? No-surprises! Because we strive to know your job as well as you do, and because we strive to understand your business, your mission, and your priorities, we can give you a “no-surprises” experience with your first issue, your last issue and every one in between. Our proprietary Publishers Planning Process systematically documents every facet of the print relationship and ensures that your job will sail through the plant—no surprises.

Publishers Planning Process

Our Publishers Planning Process documents all aspects of the publisher/printer relationship. From your business profile and contact information, to distribution and billing requirements, we collect all the specifications for prepress, paper, bindery, and distribution. And for those less quantitative requirements, we ask you to tell us about what is important to you. Once the details are captured, this information becomes available to everyone who touches your job.

The details we record in the Publishers Planning Process include:

First Issue Follow-up

When your first issue comes to Lane Press, we monitor and document our performance throughout the production process. Notes are taken and accumulated from the time the files arrive until the magazines leave the plant. When the work is complete, CSRs review the experience and solicit customer feedback to include in the evaluation. Lane Press is committed to capturing information and learning from it so our energy can be focused on creative solutions for our customers. This is the Lane Press difference in customer care.

Annual Account Review

To ensure we stay on your page throughout the life of our relationship, we employ an Annual Account Review. This formal review includes senior management, your sales executive, your customer service representative, and other manufacturing representatives as needed. In the same way we look at the job prior to its arrival at the plant, we are equally careful in our yearly reviews. While feedback gathering, adjustments, and improvements occur throughout the year, the Annual Review provides an opportunity to look at the complete year in review and to make plans for the year to come.