Experience Lane Press

At Lane Press, you will experience our on your page service philosophy. On your page is an enterprise-wide commitment to serving you. We empathize. We’re honest. We’re fair. We listen carefully, communicate effectively, achieve clarity, and make fact-based decisions. This is the Lane Press code for customer relationships. It is our way of staying on your page.

Understanding Your Business

Customer Service is the entire continuum of interactions you will have throughout the plant. Beginning with the sales process, we develop an understanding of your business mission, your goals, and your priorities. This knowledge is transferred to our service team, manufacturing representatives, and senior management. We then assign CSRs based on a thorough evaluation of your needs and requirements. Lane Press CSRs become proactive advocates for you in the plant, and if issues arise, they apply creative problem-solving to find resolution. We work diligently to be valued members of your publishing team. Read more about Transitioning to Lane Press and our "no surprises" approach.

Working with You

The Lane Press Customer Service model uses a team approach. While you are assigned a primary CSR who is responsible for your account, a back-up representative is available at all times.  The average tenure of representatives on our Customer Service Team is 15 years in printing, with backgrounds that touch the entire production process. CSRs at Lane Press are empowered to make decisions on your behalf—even stopping the presses or binders if needed—to ensure each job is completed to your specifications.

Training Programs

Lane Press training programs cover everything from basic composition to advanced publishing technology solutions. Our training sessions, which can be held at your location or in the plant, range from formal multi-track, multi-day sessions to customized programs designed for you.

Publishing Tools

The Private Access section of the Lane Press website provides access to job information, file transfer tools, remote proofing, CSRs, customer news updates, production information, and a library of Technical Bulletins to help move your magazine through the production process. Online forms simplify the process of requesting quotes, postal rate calculations, and product information.